At times (especially from December to March) we get crazy busy! We are extremely thankful that we're always struggling to keep up with orders but please be patient with us. Our team is probably smaller than you would guess and if your order hasn't shipped out immediately it is a save bet that we've been busting out 12-14hr days trying to catch back up with orders.
When you place an order you should have gotten an email notification confirming your purchase. If you got this email then we're working on putting your order together. If you did not get this email then you probably incorrectly entered your email when placing your order (read * below).
If your package is lost in the mail we suggest contacting USPS first to see whats going on. If it has been shipped for 6 business days (domestically) or 15 business days (internationally) and you have still not received your order please feel free to contact us.
Thank you for supporting and placing an order with us! We are extremely thankful for people like you who make it possible for us to do what we love. If there is an issue with your order please be patient with us, our goal os not to 'scam' you. Without you there would never be an ULTRAVIEW.
* When placing an order with us you are required to give us an email address so we can keep you up to date on your orders status. With that being said if you had a typo/gave us the wrong email we can not contact you to give you order updates. Just remember this when you go to email us requesting order updates. (this happens more than you would think)